Wolverhampton, United Kingdom
401 Cannock Rd, Park Village
N/A
+44 1902907070
Really nice helpful staff, answered all our questions, nothing was to much trouble.
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I saved this review until my claim against them returned so here it is. This is not my real name so dont try to discredit me by saying you no record under my name. If I could give lower than one star I guarantee you I would have. I saw a car on their website. First car I was ever going to have. I'm inexperienced in my early 20s. The pictures of the inside showed it was filthy but I thought surely they'd clean it if I said I was coming to see it. I called, put a holding deposit down. I couldn't guarantee what day I'd make it there working 2 jobs with new schedules every week and ended not being able to get the time to travel that far before closing time and couldn't get a day off. My stupid mistake. I tried calling couldn't get the original sales guy and opted for email since I'm not allowed to take my phone past the front door of my job during their working hours. He point blank didn't respond since he knew I wasn't going to purchase it yet the next the car was off the website because it had been sold. I asked them to call me they didn't. I called and left messages for call backs, they didn't. I continued to try to email and got no response. This is all trying to get my holding deposit back. Finally got to speak to my sales guy 'Lewis' he took my bank details said 3-5 days, I waited a week and no money. I called again after several failed attempts and only got to speak someone because I asked for a manager and got a sales manager 'Martin'. The rudest individual I've come across in a while. I asked when id get my money returned he replied \It will probably take as long as it took you to come and see the car\. He again promised me 3-5 further days since it was bank holiday the following day so I waited just over a week. Nothing. I had to go to small claims court to get my money back over 3 months later. They couldn't even be bothered to answer the claim against them which meant after 2 weeks it was automatically ruled in my favour.
Spot on, excellent. The member of staffs are friendly and lovely, I just pop down to get service done on my vehicle. Many thanks to Trust Skoda team.
I came to pick up a courtesy car from Skoda on Monday morning and the team were really friendly and informative. The hire process and insurance requirements were explained to me clearly and I was able to pick up the car quickly. I also noted that the showroom was very clean/tidy and had good social distancing in place throughout.
Fantastic service. Very pleasant friendly staff. No detail overlooked. Extremely CoVID aware, and thoroughly clean, and compliment, with customers interest at the forefront of everything they do
Deli
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