TrustFord

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Colchester, United Kingdom

trustford.co.uk
Auto broker· Car repair and maintenance· Chauffeur service· Motor vehicle dealer· Truck repair shop· Used car dealer· Vehicle inspection· Automotive· car dealer· Ford dealer· Auto repair shop· Car repair and maintenance service· Mechanic· Truck dealer

TrustFord Reviews | Rating 2.6 out of 5 stars (3 reviews)

TrustFord is located in Colchester, United Kingdom on 2 Newcomen Way, Highwoods. TrustFord is rated 2.6 out of 5 in the category auto broker in United Kingdom. Our 61 UK-wide dealer sites became TrustFord in June 2014. You might have visited us when we had a different name, such as Dagenham Motors, Polar Ford, Brunel Ford, Heartlands Ford or Lindsay Ford. We also have our own parts business - TrustFirstParts - which used to be known as @FirstParts. But now, whenever you see a TrustFord sign – from Bradford to Bristol – you know it’s part of our family. We employ over 3,000 people in the UK in a wide range of roles, from Sales Assistants or Financial Managers to Technicians and Drivers. You can find all our current vacancies on our dedicated careers site www.trustfordjobs.co.uk Visit our website at www.trustford.co.uk,Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips

Address

2 Newcomen Way, Highwoods

Phone

+44 3301597822

Company size

1001-5000 employees

Headquarters

Colchester, Essex

Service options

Delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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P

Paul Webb

I rang Joe at Barnsley on Wednesday. Asked for better quality photos of a car I was interested in. And asked for another query to be answered by phone. So far, two days later, nothing. Very poor customer attention

2

2Degrees Wellbeing

After making several calls to Ford, nobody made the effort to contact us back on several occasions and I still don’t have my logbook!!!! Today 17th September at 2.30pm I called again and the sales person who answered my call told me that I had to wait due to DVLA having issues with the printers and all the v5logbooks have been debated across de country. Having a doubt of his feedback I decided to contact directly DVLA and they confirmed the car is under my name, they had the wrong address, they sent my v5logbook to the wrong place and there is no issues with them printing the logbooks! I would like to report this to the head office and I would like a follow up regarding this matter as I truly believe that the dealer was taking advantage of me as English is not my first language and I feel I was mistreated unfairly. DVLA now has the correct address and they will send the logbook, however I feel discriminated as the dealer never got back to me and even worse lied to me several occasions only to stop me calling them regarding my logbook which for me it’s totally Disgraceful! The after sales care is extremely poor and after this experience I will never purchase or recommend from the ironic name “Trust” Ford. I will write a truthful review of my appalling experience.

D

Douglas Pope

I was missold a Service Plan when purchasing a used Ford Fiesta from Trustford Dealer , when I booked a service I could have a curtsy car I told the salesman no, Fords had an age discrimination Insurance policy (I am88yrs) but the plan also had a collection & delivery when the service was due,which I booked only to be told I live out of the collection area which was some 18 miles away. I did get my service with C&D but it would not happen again even with 3yrs left on the Service Plan. I only bought this plan because I can not leave my wife for any length of time. Ex Ford Employee (27 Years)