London, United Kingdom
Westfield, 3 Ariel Way
N/A
+442087403296
Delivery
Lovely
like
Great luggage, incredibly light and well designed, but the prices are eye-watering. Helpful and cheery assistants
Today I was served by Ella and Mable who were absolutely charming! Excellent customer service and it felt like I was talking to 2 ladies who were genuinely interested in the customer and were SO helpful! Definitely recommend and would return to this store. 10/10
They took possession of my rucksack over three months ago with the promise of it being fully repaired and back to me within 6 weeks. 3 months on, having to chase them for every last bit of information, I have been told that they won't repair it and that my bag is still not back from Germany. No answers, no competence, no repair, no bag. The saga continues... P.S. surely zero star ratings should be an option. This situation certainly warrants it in spades.
Small carry on bags are very good but the price is insane.
Fabulous service from all especially Roberto...5
Very slow service, half an hour waiting for a diffrent size and do the payment. Leather products are not durable. The handels for a laptop case that worth 500 damaged in less than a month. no refund.
As the owner or several Tumi suitcases I have always been really happy with their great product. One of them recently suffered a broken zip so I sent it off to Tumi's nominated repaired in the UK In this time they had to be repeatedly phoned for an update and a catalogue of excuses were provided. At one point they stated they needed to get an expert report done.....for a broken zip. Every time they promised a call back but never did. After 3 months I gave up. Shocking customer service. Inept and incompetent company. The lesson here is don't buy a Tumi because if the zip goes outside of the warranty you cant repair it.....
Deli
The best companies in the category 'Deli'