Twickenham, United Kingdom
221 Hampton Rd
N/A
+44 7946351313
WARNING - AVOID AVOID AVOID - TOTAL BODGE MERCHANT!!!!!!!! DO NOT USE LAURENCE SPRINGER - trading as Ace-Appliance Centre / Ace Domestics / Appliance Repairs / Appliance Doctor - based in Hampton/Twickenham. We have had a similar dreadful experience to the other reviewers. He destroyed our appliance. We called him to repair an appliance and he did a total bodge which made it far worse and would not come back to repair the appliance or give a refund. He claims he has the correct parts and charges you for them but just bodges the job, gets paid and does not return to repair his damage. As other reviewers have noted - he also tries to blame a “colleague” for work he did himself or claims that you must have spoken to a “colleague”. Don’t be fooled - you are solely dealing with Laurence Springer. Thanks to the other reviewers for posting their experiences, but it is also important to report him to TRADING STANDARDS who will investigate him. Also report him to CHECKATRADE – even though his listing was removed in 2020, they still log feedback for future reference. The good news is that if anyone is owed money by Laurence Springer for a bodge repair or parts you never received you can claim a full refund under THE CONSUMER RIGHTS ACT 2015. Talk to CITIZENS ADVICE about how to do this if you are unsure – it is free of charge. Note: The review is specifically for Laurence Springer. DO NOT TO CONFUSE Laurence Springer trading under the names shown above with other honest, reliable traders with similar company names. I have spoken to another trader with a similar company name who has had repeated calls from angry customers complaining about the bodge job that Laurence Springer has done on their appliances.
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It's odd that everyone has the same issues with you Mr. Springer. Great companies get great reviews. Poor, unprofessional companies get either nothing or they get these kinds of reviews from people who feel you've taken advantage of them. And then when enough people start saying the same thing a pattern develops and NEW CUSTOMERS STAY AWAY. I read your reviews of other companies who you feel let you down....SERVES YOU RIGHT!! If you were as unprofessional and scammy with them as you are with your customers I really don't blame them.
To deal with a washing machine issue they charged me a call out charge when their website says they don't charge this. They also did very little investigative work and then told me they'd need to order a part and would only do so if I was happy to have the cost added to my invoice for that visit. To get things moving I said yes, and ended up paying both the callout charge and the part cost. Never heard from them again and they don't return my calls. COWBOYS - I suggest you take your business elsewhere.
With so many people having the same bad experience with these cowboys I'm surprised they are still in business. Unfortunately I was also one of their victims with the pay 57 get nothing from them scam. Avoid this lot.
These cowboys will waste your time and money. Check the reviews on Yell, Checkatrade and right here. When they do shoddy work, waste your time waiting for parts that they say they ordered for you (but didn't) they say they'll refund you but you end up spending all your time trying to get in touch with them. Awful bunch.
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