Stoke-on-Trent, United Kingdom
297 Clough St, Hanley
N/A
+441782205260
Had a boiler fitted by ultra gas services about 7 years ago. Had problems with boiler at 1st as the water kept going cold whilst in the shower. Rang & they fixed it. So now I have just had a extension with radiators hence they need to be plumbed in & attached to my boiler!! Little did I know that underneath my floor boards above the boiler they had left their rubbish, e.g paper, card, tissue. I know this because as the guy was blow touching my pipes together it caused a spark & set fire. We had to quickly go to the bedroom pull up the floor boards & put it out. I pulled out the paper & card & it was ultra gas quotes for another property & the card was from boxes of items used to fit the boiler. Why would someone put THEIR rubbish under someones floor boards!!! Haven't they heard of a bin!!! This could have turned out disastrous if not spotted so quickly. Would I recommend.... definitely NOT!!!!!!
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I recently found Ultra Gas on the internet, I was looking to replace my boiler. Within a few hours of telephoning and speaking to Dean he had visited my home assessed my situation and given me choices as to what would be the best boiler. There was no pushy sales services, just factual, efficient information delivered in a friendly manner. The boiler was fitted within days and the fitters could not have been more polite and helpful as well as being very tidy. I would highly recommend Ultra Gas
I wouldn't use anyone else. Dave and Naz are both thoroughly competent and customer focused. Highly recommended.
New boiler provided and fitted by Ultra gas, told it had 7 year guarantee. After 2 months the boiler stopped working, we rang ultra gas, who refused to come out and didn't want to know, so we contacted baxi [boiler manufacturer] they were very good and came out straight away, they told us that the boiler hadn't been fitted correctly . We phoned Ultra gas who said it wasn't their problem, cost us more money to correct the problem. Very poor service/company if you need a boiler use a proper installer.
I found Ultra gas in the local magazine and requested a quote for a new boiler to be located in another room. Throughout the process I had dealings with Naz the engineer and the voice on the telephone David. The boiler was installed about 1 month ago and so far working well. The quotation I received was approximately 2000 less the another quotation which included discounts, one of which was a half price boiler. From the start of the process we were treated with respect, qestions answered without waffle or jargon, making the decision easy and we did not even try to reduce the quote. Naz and David were excellent throughout, even to the last telephone call from David, after the work was finished, ensuring there were no outstanding problems. I would have no qualms in recommending Ultra Gas in the Crewe area.
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