Victoria Station Ticket Office

Eve Baillie

My partner and I wanted open return tickets to Shoreham by Sea with the discount from our Senior Citizen Railcard and with deductions for the amount of routes covered by my partner's railcard. We were loathe to get these tickets from the machines in case we made a mistake. We arrived at the station around lunch time on Saturday. We were going to Shoreham by Sea to celebrate my partner's birthday with his family and we were disappointed that the ticket office was really understaffed and therefore the queue was very long. We had just missed the previous train when we started to queue and by the time we got our tickets we had missed the next train too. We waited over half an hour to get our tickets. I really think that the staffing of the ticket office on a Saturday should be sorted out. The service offered is appalling

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