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Harrow, United Kingdom

vodafone.co.uk
Cell phone store· Cell phone accessory store· Telecommunications service provider· Telephone company

Vodafone Reviews | Rating 3.1 out of 5 stars (8 reviews)

Vodafone is located in Harrow, United Kingdom on 46 St. Ann's Road. Vodafone is rated 3.1 out of 5 in the category cell phone store in United Kingdom.

Address

46 St. Ann's Road

Phone

+44 3333040191

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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J

Jo Yorke

The overall customer service skills, covid measures taken etc. were brilliant. However I had a slightly sticky situation. My phone had been sent out with no sim card. So when I called vodafone customer service, they said to pop in store with ID and do a sim swap and I would be able to get a new sim straight away. When I got into store I was waiting a good half an hour to be spoken to even though there was a couple of members of staff seemingly doing nothing. And then it was one of these staff members that did see me eventually! The gentleman asked to see my debit card to confirm my address etc. And without thinking I just handed it to him. When he asked me to enter my pin was where it went down hill. I understand the process they're taking however, it was a brand new card that I had not yet been posted the pin for. Luckily I bank with metro and you can just get a new card printed and set a pin the same day. So I had to walk to the bank and que up for another good 20 min. After I got the new card I went back to vodafone only to be made to que for another 30 min even though the member of staff said that I wouldn't have to do this as he would keep my details up and await my return. Overall, I'm happy with the service they provide and the politeness of the staff as he was very apologetic afterwards, but at the end of the day an apology doesn't give me back an hour and a half of my time

D

Dharmadataa Dhakal

Good

I

Itziar Flaherty

I have been at Harrow store today and the lady who help through everything was fantastic. I asked her name is Adela and I can not praise her enough. I give her the highest recommendation. If all your employees are like that you are a great company. Thank you very much.

E

Ebad Baig

Ridiclous customer services. The worst advisor instore is Jankie and her manager Natasha is worse. Rude and unwilling to help. Only interested in customers who want to buy something. If you are current customer who has an issue you will be told that we cannot help you. Vodafone seriously needs to train these people.

A

Artur

Great deals and very helpful staff!

L

Liliana Holdis

I will give my 5 * to Adela.

I

Isa Marku

The worst service i don’t recommend Vodafone to anyone, i will never get any contract with Vodafone again, they overcharging, i paid double the price every month. Rubbish

H

Harshit Mehta

Very poor service. Their customer support say one thing and their store say another

Top 10 companies in Cell phone store category in United Kingdom

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