Windsor, United Kingdom
25 Peascod St
N/A
+44 3333040191
Wheelchair-accessible entrance
Staff ended up letting me leave the store with an iPhone 8 even though I had ordered at iPhone 8 Plus. I got a rude response and no apology. I then waited 24hrs for my sim to activate like I was told to, to only find out they were meant to tell me I needed to swap my sim online first! Rubbish service and wasted so much of my time.
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Absolutely awful customer service from the bored looking male assistant who waited for fifteen minutes before offering to help whilst I stood waiting in the middle of the shop. I had been directed by Vodafone Customer Service to go to a store to resolve a mistake on their part (a separate zero star review for Vodafone for that!). The shop assistant showed no interest whatsoever in helping out in spite of being able to see the underlying issue on his screen. Been a Vodafone customer for 15 years genuinely the worst customer service experience I have ever received in a retail store.
Female employee I was served by today was very friendly and helpful. She helped me to transfer an old number to a new SIM in no time at all! Thank you.
Visting UK and Europe for a couple of weeks and this was the first store that sold sim cards that I stopped at. Started at 2GB data sim card and though--ok, can at least access internet. But found out that it doesn't work right away, took a while after activation to actually make phone calls and access internet. Employee was helpful but the phone was not active at the time I left and I was worried it would not ever be. So I purchased two sim cards at the Carphone Warehouse a few doors down, (one EE and one O2) for less money and 5GB data each. Vodafone worked in Switzerland, O2 was roaming there. It was difficult to top off and add service, so I never ended up doing so. Vodafone app was nice but really, I should be able to top off on it if it were well designed, which it was not. Easy on EE. Used EE for the most part, including adding data. Plus EE let me activate a hotspot so my daughter could use internet when her Vodafone 2 GB ran out (after 2 or 3 days--data hog). So rating of the store and employee was a 5, but vodafone service was about a 3.
Friendly and helpful staff
We are having a lot of problems with this store. The sales people misrepresented information and now we are trying to cancel we are not getting anywhere... They do not return phone calls and we have been to the store 3 times and the problem is not solved.
Terrible service
Vodafone are just a joke
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