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Lewes, United Kingdom

vodafone.co.uk
Cell phone store· Cell phone accessory store· Telecommunications service provider· Telephone company

Vodafone Reviews | Rating 3.8 out of 5 stars (8 reviews)

Vodafone is located in Lewes, United Kingdom on 3 High St. Vodafone is rated 3.8 out of 5 in the category cell phone store in United Kingdom.

Address

3 High St

Phone

+44 3333040191

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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G

Graham Brownjohn

Very helpful.

J

Jason Wright

Very pleased with the help and support purchasing a phone for my mother No waiting or queuing, which is always a bonus.

A

Andrew James

Thank goodness for the staff in the shop as the service from Vodafone has been appalling. They have managed to sort things out for which I am very grateful.

J

Judith Barnes

Very helpful and friendly service

L

Lara Goulson

Appalling service. Waiting patiently for about 30 mins and some guy who apparently was in the shop earlier but had to leave to go and get something comes back into the shop and is,allowed to jump to the front of the queue. I'm sorry Vodafone but if someone leaves the shop they lose their place in the queue

T

TH3CLIFF

Best experience I have had in a store staff are great, shop was very clean and service overall was perfect 10/10

J

Joanne Maunders

I have nothing against Vodophone however the staff in the Lewes shop, which is a franchise. They have misled me and gone back on a new contract arrangement. I was sold a contract payment plan of 43 a month an increase of 14 a month from my previous contract. I said I didn't want this so was offered a 15% discount bringing the monthly billing to 36. This is at the shops discreation. I was informed that another form had to be completed and would be actioned. I was then advised by vodophone that a monthly debit of 43 is due to be deducted from my account this week. So I go back to the Lewes store to be told that within a week they can no longer offer the discount and that the only thing they could do was to change the contract agreement with less unlimited usage. I would have to hand the phone back and then get issued with a new one. Needless to say I was not happy having agreed a 24 month contract. Shame as the young man who sold the phone to me was initially very helpful however all he could say was that there was nothing he could do. I asked to see the manager who was not in so I asked for the name and number. I was only given the managers first name as its against company policy to give out the full name . I was given the store phone number. So I have called and left 2 messages and no one has returned my calls. Judging from other reviews this seems to be a common occurance. So I decided to call vodophone direct. They sorted this out immediately as clearly they are concerned about customer service. I explained what had happened and my contract has now been amended to reflect what was agreed. I do not have to hand the phone back and it was all dealt with very swiftly without any fuss. So I will not be using the Lewes store at any time in the future and I will also be advising others not too. They have not only lost my custom but my husbands as well as his contract is due for renewal. So my advice is just go to Vodophone direct.

D

Deirdre Seymour

Very helpful advice given me by Emily. Hoped to go back today to take some of it. Maybe tomorrow.

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