Falkirk, United Kingdom
84 High St
N/A
+44 3333040191
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Repair services
Shocking, only allowing one person in the store at a time because of Covid, despite the store having enough room for social distancing for 3-4 people. Was there to trade in my old phone for a trade in discount, I was under the impression that I was only there to drop it off. As Vodafone had already sent me packaging for it. Was told by the manager Gordon that I would be able to do this, so I proceeded to wait another 15 minutes outside. When I got in Richard then told me I wouldn’t be able to to do this, he and Gordon debated amongst themselves about this. Before telling me I’d need to post it myself. They then directed me to a post office that was closed.
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Good social distancing measures in place and friendly helpful staff
This photo was supposed t be of Falkirk High Street. The Vodafone shop can barely be seen.
Excellent service, would recommend
Excellent the guys helped us choose which sim contract would be best for us very pleasant very helpful
If you plan on visiting this shop please ensure you have nothing else to do or are short for time as they seem to be very understaffed and takes quite a while to be seen especially if it's busy. Went in there to pick up a sim card took 50 minutes so yes it's a good shop but turn around times could be improved dramatically
The service was very informative and helpful. The member of staff did a great job with the mobile phone account.
Disgusting customer service, was ripped off and charged 40 for a cover that I found 1 minutes later in a different store for 10. Upon returning the cover I was told they didn't have cash in the till to refund me. I have since been back 5 times and I am met with the most shocking customer service I've experienced and the staff suggested I should drive 20 miles to visit a bigger store for my cash refund.
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