Newcastle upon Tyne, United Kingdom
6 Old Eldon Square
N/A
+441912302910
I am late to leave a review but I must say I received excellent service a few years ago when water got into my rolex watch after I had altered the time by one minute and didn't lock the winder fully. The guys serviced and repaired my watch. No problems ever since. Would definitely recommend them.
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I found them to be pretty rude and patronising, with servicing prices well above those from similarly 'qualified' watch repairers. The staff in the Eldon Sq shop near M&S also aren't particularly interested or knowledgable.
Poped in for a bit of advice regarding my Rolex Alex was very helpful and very professional excellent service many thanks
Expensive 35 to fit probably a screw and 10 min labour to an omega watch fastener but at least the strap is now fixed !!! Have contacted Omega to see if this reasonable charge. Thank you for your response I was not questioning the service which was good, however you are in the service industry so what you delivered is the norm. I have also worked in the service industry and know what customers expect that is the business we are in. I did not ask for the repair in any particular time frame, dropped off Monday was advised would be ready Wednesday so I Assume you either had the part in stock or a recycled part from box of bits not an issue it was only a screw. So I would appreciate a cost break down including if it was ordered from Omega the delivery note and price this incurred. Factoring in what another facility would have charged is somewhat irrelevant. A retorical question would I use you again probably if I needed a fast turn around although I still don't think such extortionate pricing is reasonable and would probably get other quotes
Shop closed, but phoned and guy repaired it at his home. Brilliant.
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