Melton Mowbray, United Kingdom
Dalby Rd
N/A
+44 1664563550
Wheelchair-accessible car parkWheelchair-accessible entrance
Web site a shambles and useless, impossible to book, App does not work ! Don't try calling as no one will answers the phone or response to email. Find somewhere else if what to use the pool.. unless you turn up in person but they will not let you swim as you not booked online!!! Only time you can get in if you have a child with swimming lessons, or your a member they do not what anybody else's custom...
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Swimming is open at long last! But you have to book a slot online in advance. It is laned swimming with each session lasting 50 minutes and limited numbers allowed in each lane. There's a queue to get in and a one-way system round the pool and changing rooms. Not such an enjoyable experience any longer but at least they've reopened and you can swim again!
Covid precautions are good plenty of space.
Doing a great job with managing risk during Covid reopening! If only people who used the facility were aware of the requirements and etiquettes! Life Guards and Management need to work on how Swim England rules are applied. Staff happy to highlight where swimmers are overtaking (rightly so) but not advising / encouraging slow swimmers to let the faster swimmers pass. This is one of the reasons that faster swimmers are overtaking. Poor customer service levels also need to be tackled, members and clients are the lifeblood of any business and deserve to be treated with courtesy and respect.
Had a slot in the training pool this morning at 7am and was really shocked to be swimming with lots of bugs. Dead flies spiders and a beetle. The training pool has not been open long but I thought a good clean would have been done. I did bring it to the attention of the lifeguard. Will see how it is Friday
I came to the leisure centre recently, and what a dirty and unhygienic place to visit. There was an awful smell throughout, the place looks cluttered and worn down, the lifeguards don’t look as though they even know what they are doing, and don’t even seem to be looking at the pools half the time, more just chatting. There was a young woman with long blonde hair, I think a manager, who looked and was acting extremely unprofessional with another young lad wearing black, also a fare man, and it seems that the place is run by children as when I wanted to make a complaint about the smell I was almost laughed out of the centre. Wouldn’t be returning, wouldn’t waste my money. There are much better alternatives around the area now. This leisure centre should smarten up their act
I recently visited this “centre” and was appalled by their shockingly low standards. This facility is a wreck, upper management obviously do not care about the standards of the centre or their staff. The changing rooms are disgusting and the building is falling apart. The woman who I now know to be the General Manager does nothing but skip around the building acting oblivious to the ruin around her, this kind of unprofessionalism in front of service users is horrendous, this girl needs to remember she is at work and not in a school yard. It is safe to say I will not be returning to this centre and I wouldn’t recommend it anyone I know.
Staff at the main entrance are pleasant and polite, however the same cannot be said for the woman running a class for a doctor referral. After being a regular user of the swimming pool on the session for the over fifties for over six years was surprised by this person lying to me and others, being offensive, rude, and wrongly accusing. I left the pool and other regular users found that the swimming was no longer enjoyable. Such a shame when this is the only swimming pool in Melton.
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Wheelchair-accessible car parkWheelchair-accessible entrance