West Malling, United Kingdom
32 Tower View, Kings Hill
N/A
+443005008000
First of all I had to go to the side of the building as no one was in the reception. When I finely found the door no signs rung the very small bell (no signs) one young lady opened the door I said I would like to see someone from housing sorry no one was available they are working from home . Now I know we have covid shut down but would it not be better to have a system so tenants could sort out there problem with clarion housing. NOW correct me if I am wrong but in the old days before covid if you had the misfortune of going to the labour exchange now called the job centre . They had little cubicles with glass that you could talk to get your giro needles to say I was lucky enough to have that experience twice .now my point is why can't they have cubicles like that NOW that way they are not wasting a big building going to waste duh
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I thought Russet were bad but this lot , there are no words to express how uncaring, unsympathetic, unhelpful they are. My house is literally falling down around me and yet they ignore requests for repairs or send incompetent , lying contractors out , who when they do actually turn up for an appointment fob you off without actually doing anything saying they need a part or some other excuse. Then when don' t arrive the next time you phone to find out why only to be told their initial report stated the issue was found to be in working order. Absolutely bunch of dishonest charlitans. I have just begun legal action as I am disabled and still they don' t fix problems but god forbid my grass don' t get cut they issue me a 7 day warning of seeking possession. Utterly disgusting company.
I wonder if they do actually reply to anything.
Ignore you when you phone up for a repair, terrible housing association! Might stop paying my rent, maybe they will listen then
Terrible company treat there call centre staff like human excrement. Keep away do not work for them. Getting rid of staff on good salaries and replacing them with lower salaried people. No redundancy situation they find a problem with you then send you to HR and then diss miss you.
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