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Ecolution Group

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West Malling, United Kingdom

ecolutiongroup.com
Environment renewable natural resources· Contractor· Electrical engineer· Plumber· Property maintenance· Solar energy company· Solar energy contractor

Ecolution Group Reviews | Rating 3.6 out of 5 stars (5 reviews)

Ecolution Group is located in West Malling, United Kingdom on Ecolution House, Endeavour Park, London Road. Ecolution Group is rated 3.6 out of 5 in the category environment renewable natural resources in United Kingdom.

Address

Ecolution House, Endeavour Park, London Road

Phone

+443303247777

Open hours

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Sharon Clay

I have been a customer of the Ecolution Group for a number of years (annual servicing) but I do feel let down now. I had a thermal panel replaced at a cost of over 5,000. The engineer when he completed the works told me he was leaving me with an airlock but it would get sorted at the next service. I thought no more of it but now I have been presented with a further bill of over 600 (with VAT) to fix. The MD at the company has confirmed the technician left me with an airlock because he couldn't get it out but this time their will send a senior technician. If I had got a senior technician to do the original job I wouldn't now be presented with an additional bill of 600. I offered to meet the cost somewhere in the middle but not accepted. Very disappointed.

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nadine d

I took the time to call them a week ago (in the morning), we spoke on the phone, I followed up with an email (as they requested) confirming what we'd discussed (a request for an urgent appointment to resolve the faulty heating and thus 13C temperature in our house). I explained our urgent situation (heavily pregnant) and 20 month old daughter living in 13-15C & was told we should be able to get an engineer out this week (that has now passed). I received an email at nearly 5pm today (they close at 5) the email states 'please advise if you would like to book an appointment' - setting up an (urgent) appointment is exactly what we'd discussed on our call (a week prior) and subsequently in my email where I stated 'Could you please confirm a date for a site visit / service & resolution of the heating issue and price as discussed please?' I'm really not sure how there could have been a question as to whether I would like an appointment??? I understand it's a busy time of year, BUT having three 'vulnerable people' in the house, in 13C temperatures & them saying we should have an engineer attend within the week, to not even get a response (when I was told I would hear back later that day ref an appointment) then to get asked a week later 'did you want an appointment'? is incompetent Due to responding a full week later, (late afternoon), meant we now have to suffer a further weekend at least with no heating. Thanks for nothing guys, it's now going to be hit 'n' miss as to whether we'll have heating again before the New Year. Happy friggin Christmas! Looking for a reliable, prompt & professional service? avoid these guys, it'll be a total waste of your time & by the sounds of other reviews wasted money too

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TomboyBrooke

Barish attended my property and fixed the hot water Excellent service. Great customer service. A speedy Job cleaned after he finished 10 out of 10 all the way. Great job Ecolution !!!!!

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Umesh Mohabeer

Engineer Baris attended our estate Isambard house couple of months ago and resolved an ongoing leak missed by a number of engineers. Clarion have now completed the damage repair works in the flats. Would like to say a big thank you to Baris for his knowledge and professionalism in sorting the issue out

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jason shamam

Are this people actually serious? They were supposed to come to install a ventilation unit in my house while I was out i came back and i see they have connected the enter and exit pipes together and they duck taped it them together. What would you call that?

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