Wetherby, United Kingdom
Unit 16, Ash Way
N/A
+441423525750
I've ordered from these guys for a while now. Great choice and there often some good deals available. I like the beer tokens idea and usually make sure my order qualifies for free delivery. Every order has turned up on time and sometimes earlier than expected.
like
Got me oat beer when no one else would
Finally managed to use all my beer tokens up and glad that I'll never have to deal with this shower ever again. This is massive brewing corporation hiding behind a matey craft beer front. Don't be fooled, they only want your money without providing a good customer experience. UPDATE: I've emailed you several times and the only response I ever get is the generic \were really sorry you feel that way\. You have never attempted to engage with my issues or help me out.
After reading all the negative reviews I was very concerned about the level of service when returning kegs. I have had no bad dealings thus far. When ordering kegs online with standard delivery selected they have always arrived within 3 days. When returning my kegs it was quick, easy and received my beer tokens in just over a week (I expected a month). In fact they overprocessed my returned kegs as i received an extra 5 of beer tokens for a keg i didn't send back. Maybe i'm one of the lucky ones, but credit where credit is due, I have had excellent service...
Some of the best customer service I've ever enjoyed, used a few times now, if there are any issues with stock or deliveries, a real person contacts you to resolve the issue. Other than that generally quick deliveries with good comms all the way through.
Deli
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