Weymouth, United Kingdom
5 Hope St
N/A
+44 1305789000
Very poor paid well over a 1000 to be told we could no longer check in at 3pm due to having to do a covid \deep clean\ what a laugh the place was filthy even after we spoke to someone and a cleaner was sent out again still no better hair everywhere, toilets dirty so were the taps. Fittings and fixtures poor, told area manager would be in touch ..never happened! Pot on sink even had old contact lenses in we dont wear them!!! Grill pan also grubby ended up cleaning place myself to keep my family hopefully safe
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Steer Clear! Value your money? Then give this company a wide birth! My daughter rented a cottage from Matthew Sowden and they gave her nothing but trouble. They frequently use intimidation tactics, turn up unannounced and send rotund Ken around to do \Spot checks\. She went 5 days without running water and no flushing toilet. She paid for a professional clean on move out and they still kept her deposit of 600. DO NOT USE.
we paid 2300 for a week long stay, checking in at 3pm. we later recieved an e mail telling us we would now have to check in at 5pm so the property could be deep cleaned to meet with covid regulations. we arrived at 5pm after travelling for 4 hours, to find the property had not been cleaned. every single item of crockery was coated in grit and grime, clearly from the dishwasher, however you could not miss it, but the cleaners have chosen to ignore it and put the filthy crockery back in the cupboard. every single room had black hairs on the floor, there was black hairs on the coffee table. we were also greeted with a huge bogie smeared on the wall. the light switches and handles were all grubby, so clearly this property had not been cleaned to meet government regulations. we called the the dreams office, also known as sykes I believe, and they did promptly send another cleaner out. we then had to vacate the property while a second clean was taking place, finally returning to the property at 8pm. this was not a great start, unfortunately it was lashing with rain, so every local pub/restraunt was full, so we had to pay for parking and sit in our car with 4 children to 8pm. the beds were clean and very comfortable, and the property was great. considering we had initially booked and paid for a 3pm check in, but it was 8pm that we finally got into the property, I asked to be refunded for our first day total 329. I felt that was fair, not only for the 5 hours lost 3pm-8pm but the hassle and stress that went with it. however Kirsty from dreams felt that our bad start to holiday caused by their company was only worth 100. it also took them nearly 3 weeks to come up with that amount and around 15 phone calls from me chasing them. Great house, shame about the company managing it!
Company is letting owners down due to cleaniness, never reply to emails Very disappointing owners definitely needing to look into accommodation or going to loose booking.
Great for gay couples pretending to be old people
Deli
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