Wigbeth, United Kingdom
Horton Rd
N/A
+44 7721405045
Went to collect and pay for leftover turf as we didn’t need a large quantity. Paid 4 each for 18 turf rolls. As we were loading up one person came up and asked have we paid for it? Instead of helping us load up. Well we went past that annoying experience and asked them to count it which they did not and we come back home to lay the turf. We were short of 6 rolls so I looked around in Facebook and lo and behold we had the same people twin oaks selling each roll for 3. So I called them again to ask them to justify why we were charged 4 instead and that too when we collecting it. Instead of apologising for their incompetent service of charging different amounts the person on the other end decided to patronise me by asking me whether i am coming to pick up the turf I needed or not instead of answering why I was being charged extra Total lack of politeness and extremely disrespectful. I would have been happy if he had accepted and apologised that there had been a misinformation and I would have gladly gone to get the remaining turf and paid whatever they charged. And please note extremely poor quality turf to top it all. Thanks for the unpleasant service twin oaks. God Bless you!
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Thank you very much to the lads at Twin Oaks Turf, did a lovely job turned up on time did a lovely job. left everything tidy after they had finished
Very good response to my inquiry. Quick reply, very useful information
top quality turf, very helpful guys would highly recommend
We picked up a pallet of turf, exceptionally good service and price! Laid it the next day and one week later its green and rooted perfectly! Very happy, thankyou so much!
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