Woolwich Rd, United Kingdom
Unit C Stonelake Retail Park
$$
+442083059235
N/A
The delivery was within to the scheduled time and the team were very polite and professional
like
We've been here a few times, making purchases twice from our visits. The place is located on the 1st floor, the numbers of beds on show are enough but could be more if more space were to arise. Staff were helpful when asked. Good beds, enough said.
Purchased bed, mattress and bedside cabinets from Charlton branch. Staff weren't very helpful and spent a lot of time on their phones when we first arrived. We were told that the mattress (display model) would be delivered on the same at the bed frame. This was not the case. Trying to contact the store was impossible as noone would pick up the phone. Emailed Benson for Beds and got no reply. Bedside cabinets were due to be delivered at end of November. Delivery of items delayed due to November lockdown but delivered on rescheduled delivery date.
Missing parts in delivery. Poor customer service
Was mis sold the insurance by Amma as was told that we couldn’t get the mattress for the cheaper price unless we got the insurance. After finding out online that this wasn’t the case and we could of just brought the mattress for the cheaper price without the insurance we called up to cancel. I then called up to confirm our delivery date to then be told that Amma had moved it to 12 days later for no reason other than she was begruntled that we had cancelled the insurance and she wouldn’t be getting her commission on it. Absoloutly appalling service I suggest you stay away from this store!!
Very polite kind and understanding
Good choice of beds, mattresses and bedroom furniture. Went in just to view but ended up buying a new mattress with a great price. Felt sorry for the single staff member though dealing with all the customers with others on leave and phoning in sick, deserves extra pay for his calmness while having to keep customers waiting while dealing with another customer.
Great friendly service from Mark. He was patient and we came away happy with the service and store.
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