Hounslow, United Kingdom
Terminal 5, Longford
N/A
+447500089527
On 15th Feb from Heathrow terminal 4 world duty free I bought a Burberry body perfume bottle and kept it in my world duty free bag and board my flight from London to New delhi, via Abu dhabi. I kept my bag safely and carefully in the overhead bin of the aircraft and at Abu Dhabi Airport, while taking off that bag from over head bin I realised it was smelling perfume and leaked all inside the bag. The bottle leaked all the perfume. At the abu dhabi airport and in washroom I opened the sealed and realised that the entire bottle was broken. You can see that in the video attached below. Also the bill was in the same bag and the entire bill ink letters got washed away and destroyed because entire bottle got spilled in my bag. I have sent all these details to the customer care department, including all the proofs, information, barcodes and a very cleared photos & videos. However instead of helping us the customer care people were ignoring the query stating that they are not responsible if the packaging is poor or fragile, it's literally client's responsibility to carry it. So my fellow friends kindly carry the perfume bottles while boarding, in your hands for the 15 hours light or on our heads, or keep it in your hand bag, which you will be asked to keep in the overhead bin as well, so if broken, it's your fault, they have already managed to eaten up your 70 by providing you broken products in sealed packaging! Thank You!
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Wide variety of whiskey brands. We can taste it before purchasing. There are not many offers compared to Dubai duty free
Some of the products are indeed better priced than outside but some are actually more expensive, which does not make any sense.... Also they don't seem to be very honest about the deals as staff were telling me different things.
The ladies in terminal 5 b store were fantastic. In the main store sadly people seemed lack expertise on details and alcohol knowledge.
Ver helpful staff and quick service
worst customer service ever! Bought an item on sunday, tried to return it on thursday (still sealed with receipt). Return not accepted. Comment: pLease mail the item (sorry, not living in the uk, mailing is more expensive than 20 pound return for the item). Will not shop there anymore!
Amplia variedad de productos pero con un precio bastante alto. Buena atención del personal
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