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Zara Home - Brighton

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Brighton, United Kingdom

zarahome.com
Home goods store

Zara Home - Brighton Reviews | Rating 3.9 out of 5 stars (8 reviews)

Zara Home - Brighton is located in Brighton, United Kingdom on 2 Churchill Square. Zara Home - Brighton is rated 3.9 out of 5 in the category home goods store in United Kingdom.

Address

2 Churchill Square

Phone

+44 1273779639

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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M

Mark Ladham

How unprepared can you be; basic rules of retail, never let customers queue to pay; peak Sunday trading post lockdown & only half the checkouts open & queues to the door.

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Ryan Boyce

Went into Zara first time in 5-6 years I saw a jacket I really liked but being 6’4 I wanted to know if it fitted change rooms closed due to covid but as it was a jacket thought it’d still be okay but a rude staff I believe Spanish due to accent was shouting at me for it. If I brought it I was still able to return same day so made no sense. Lost a sale from me never going again. Poor customer service and needs more clear notice about trying on clothing!

C

christine H

Incredibly helpful staff. A shout out to Cora who found the coat I was looking for. Prices are not bad and Xara perfumes are to die for

C

Colin Dawes

Friendly staff interesting bits good prices worth a visit

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Tom Gear

i was served by a lovely woman named eva she was so so so helpfull with helping me find what i was looking for, i have never experienced better customer service befor in my life.

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Justin Haynes

Lovely array of home ware. It’s a lovely aroma as you walk in. You try to buy the reed diffuser that you think is the one you can smell, but I think it is a mixture of all of them! Staff are helpful and friendly. Only strange thing is that cushions are sold without the filling.... you have to pay extra if you keep the filling. They seem to get new things in regularly and are quite helpful if you need to order something in.

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Benjamin Mak

It is a trendy fashion shop with a lot of choices there. You can find everything you need for all your family members. The most important thing is the price is more reasonable than the high end fashion shops. You can also shop on line and collect at the shop. However, I think it is a pleasure to shop in the shop itself as you can try all the styles you want and touch/ feel the fabric of all the products.

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Lance Haswell

Extremely poor service from Brighton Zara today. I tried to return an item that was slightly outside the standard return date. I was abroad and unable to return the item earlier, as I explained to the staff. Store staff were completely inflexible unlike Timberland who happily refunded a purchase in a similar situation today. I was also passed to the telephone customer service team who showed no interest in helping and stated that no one in Zara could authorise a refund outside the return date. Really? Such strict adherence to policy leaves a really bad customer experience. I’m now left with a bag I don’t like and don’t want. Given this poor experience I’m unlikely to purchase again from a store I use to like. Is this really the outcome Zara would want? ... The refund value bring a fraction of my lifetime value as a customer.

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