Rossendale, United Kingdom
The Old Milk Depot, Bacup Rd
N/A
+44 3330506070
DISAPPOINTED - I have had constant issues with this platform. Initially when I signed up I expected everything to work but the integration from the line they gave to my email never worked. They have no compliants procedure. Nor do they get back to you within their prescribed time-limits. Therefore customer services is pretty much zero. I am still waiting for my refund. I normally never write reviews because I want businesses to thrive... but since I am still waiting for them to resolve my issue. My advice... shop around.
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Having tried a few different service providers, we find CircleLoop a good fit that provides more features than competitors at a better price and good flexibility. Software works as expected, and the service from Zac S is always spot on!
Great customer service. Kieran is always a great help.
When it works its great, but unfortunately its not a reliable service and it is impossible to tell if the service is working or not. I have had reports of customers saying my number is not recognised. I tell Circleloop about this and they say its my broadband connection even when I am sat at my desk next to the router! Today whilst calling out the line cut me off with an important client. I tried to call back it rang and rang meanwhile the client called me back and got number not recognised. I had to use my mobile to call in the end.
Horrible mobile app, audio for my mic always cuts off or goes really quiet 20-30 seconds into a call. Plethora of issues that have been addressed to the customer service team, but unfortunately they've ignored my emails stating that the app still doesn't work properly. It's gotten to the point where I literally cannot use the Circleloop app to make outbound calls or receive incoming calls as the audio always messes up!
Deli
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