Luton, United Kingdom
61–63 The Mall
$$
+44 3457223344
N/A
Delivery
Wheelchair-accessible entrance
This rating is purely based on customer service. I visited this post office on 09.07.2020 morning 10am to be precise so the person who served me gets the feedback. There was this Asian lady on extreme left till I don’t remember her name. I went to post my COVID 19 test which was in a prepaid envelope. So I assumed that all I need to do is give it at the counter they will scan and accept it. Clearly their policy with accepting those tests might have changed. I understand policy do change but my problem was her extremely unhelpful and rude attitude. I was genuinely emotional and stressed as all I wanted to do it post it or get correct guidance.That lady had a strong negative body language and all she kept saying was go to the hospital to drop it. I tried contacting L& D hospital but couldn’t get through anyone that caused me more stress and I was panicking. So I went back to post office and I waited to be served by her colleague and to tell her that I am happy to pay even though it was prepaid please send it my post like a parcel as I can’t get hold of anyone. Again that same Asian lady started interrupting even though she was already serving a customer! That’s extremely unprofessional. I personally think with all the difficult times we all are in at the moment and with limited resources available the least you can do is be nice and helpful to customers who are coming to your business for a service. I managed to contact my hospital and all they said was you can drop that in any red post box and there was no need for me to go to any hospital. This is something these staff members at post office should have known. If you can’t give correct information please do not mislead the customers by asking them to go to the hospital to drop a post considering hospitals are high risk too. Extremely disappointed with my experience. So I had to write this long email with facts! I will request the manager to give that individual a proper training and feedback. Thanks again.
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Rude staff , Bad place , Big Ques , So so so bad
The staff are lovely even though they are under so much pressure, unfortunately the same woman each time alone serving on the post office counter. She wants an argument every single time. I told her to leave it as I had done nothing wrong except be in the queue I was told by other staff to queue in. I'd be happy with her job, but she hates it and is abrupt and disgusting to everyone - she needs to be told or to find god or something. Otherwise during hard times (covid) they are doing their best.
Went there today for a DBS check. The lovely lady behind the counter went above and beyond to help. The queues were moving down very fast. Excellent service. Keep up the good work.
Very poor service at this branch. Definitely the worst post office I've ever been to. Not enough staff on the tills for parcels. There was only one person at the till for parcels and the queue not moving. There was at least 7-8 people in the queue and they were not been attending to. This post office needs to have more staff at the tills at lunchtime, and there needs to be a container where customers can drop parcels that already have labels on them. Bad service.
If I could leave a 0 star review I really would! Since they've moved to WH smith's, they have gone downhill! Went in there a few times, and for some reason I always end up being served by the same lady, I think her name is Ann and I know for a fact that she's the manager there. Everytime I go there she seems to not be happy with her job so she takes it out on other people, shes a very rude lady. She never wants to do her job properly but at the same time she doesn't allow other workers to do their job either. She gets annoyed with the workers if they can't do something instead of nicely explaining to them how to do it. She refused to help me a lot of times! Very disappointed as it used to be such a nice post office!
Every time I use services like getting my driving license renewed, postal orders the staff knows exactly what needs to be done .
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