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Vic Young (South Shields) Ltd

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South Shields, United Kingdom

vicyoung.co.uk
Used car dealer· Auto repair shop· Building materials supplier· Car dealer· Car repair and maintenance· Used truck dealer· Car leasing service· Car rental agency· Car repair and maintenance service· Transmission shop· Van rental agency

Vic Young (South Shields) Ltd Reviews | Rating 4.5 out of 5 stars (5 reviews)

Vic Young (South Shields) Ltd is located in South Shields, United Kingdom on 19 Newcastle Rd. Vic Young (South Shields) Ltd is rated 4.5 out of 5 in the category used car dealer in United Kingdom.

Address

19 Newcastle Rd

Phone

+44 1914271566

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Paul Metcalfe

Fantastic experience from the team at Vic Young, especially Ray in the sales department. He worked hard to give me peace of mind and went over and beyond with service to make sure I was happy. Really pleased with the car so far and hopefully long may that continue. See you in 3 years for the upgrade!

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Selina Scott

What a garage! Absolutely fantastic service, the staff are super friendly, polite and courteous. They sort everything onsite there and then. I didnt want the car washed as it was nearly closing time but they did anyways. I had a private plate which they trasnferred for me, i went back 2 weeks later with the log books and they trasnferred it with new plates they made up themselves. The car isnt brand new but comes with a years warranty which is superb this day and age even from a garage. They give me a decent price for my trade in too. They have a little play area to keep the kids happy and free tea and coffee. I will be going back for another trade in later this year. I highly recommend them

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Sean Hetherington

My car (Honda Civic) was repaired by the bodyshop department following a rear ended shunt, a whole new rear bumper was required. The garage kept me informed when the parts arrived and booked me in for repairs. When i got the call to say my car was ready for collection, it was like picking up a brand new car again. Not only did the bodyshop team fit my new bumper, they also repaired some noticeable minor scratches and gave the whole car a showroom finish wash and wax. Overall I was impressed and very satisfied with the service i received from Vic Young. Thank you

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Kieran Innocent

Absolutely shocked by the “customer service” of a company who are proud of their customer service. We looked to buy a vehicle from this company and we dealt with Jack. The initial process was great; Jack answered all of our queries and we agreed to go ahead with the car. Delivery was estimated for the end of the following week if they could find a driver. We didn’t hear anything after this. The car failed it’s MOT a few days later. We didn’t hear anything so chased the following day, at which point it was agreed that all issues including advisories would be sorted and any issues which arose on the service would also be sorted. Again we didn’t hear anything about a delivery until we chased. We were then told it would be this week (in fact the delivery was meant to be tomorrow, 28.10.20, almost 2 weeks since the failed MOT). So needless to say we continued to check the status of the MOT to find out today (the day before delivery) that only one of the advisories has been taken care of and, to quote Jack, “ the other parts of the advisories were only listed to cover the mechanics back and not to worry about them”. Not what you want to hear when you are buying a car. We sadly decided not to take delivery of the car as we had lost trust with the company and were now concerned about the safety of the car, which was a shame as we really liked the car! Jack’s response was simply “no problem have a good one“.

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Andrew Guy

Bought a brand new MG ZS EV during our one month lockdown, I normally find the whole buying a car process pretty stressful but I needn’t have worried. Dealt with Darren, kept me up to date via email and phone calls, all the paperwork signed and payment made over the phone. Absolutely none of the usual pushy sales tactics you find at other dealers. Darren arranged for the car to be dropped off at my home and the driver was canny. Would highly recommend just on a service front alone! Really impressed to how quick and efficient the process was considering the lockdown restrictions. Car is an absolute pleasure to drive. It’s my first electric car and I can’t get over how decent it is for the price! Thank you

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