Lancaster, United Kingdom
Hornby Rd, Caton, Claughton
N/A
+44 1524772400
Wheelchair-accessible entrance
My old Securoglide garage door stopped working after 20 years of daily use. I had no hesitation in replacing it with the current model installed by Colegate Garage Doors Ltd who are one of SWS approved installers. The new door was installed within 4 weeks of placing my order. It is very well made and is so quiet & smooth in its operation. The installer was excellent. We look forward to another 20 years of trouble free operation.
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After my SWS garage door developed a fault where it would retract and open slightly after fully closing I contacted SWS as the manual was very basic and only mentioned the safe edge being interrupted would cause this ( eventually I found out this isn’t the case and the motor torque monitoring will do the exact same thing if it’s unhappy ) SWS straight away didn’t want to offer any technical support and wanted to palm me off onto one of there “distributors” I insisted that I was capable and competent to fix my garage door, but needed more information and they put me through to a technical advisor. Straight away I could tell the advisor wasn’t going to be forth coming with much information and after describing my fault he didn’t once mention that it could be caused by the motor torque monitoring triggering and nor did he offer to send over a technical manual. After some googling around I found out the motor controller was from a company called Ellard, I contacted them and they were very helpful. They sent over a technical manual straight away and thanks to this I got my issue fixed ( turned out to be a weak motor capacitor which was triggering the motor torque monitoring function ! )
I bought an SWS garage door via an internet provider. I ordered a 2400 wide door. I arraged for it to be fitted on Saturday 28th November. It was 20mm too short. I only found that after, removing the existing door, fitting the frame and axle, and offering up the curtain door to the frame. After over a week of emails and phone calls, (and no garage door) trying to rectify the problem, I managed to speak on the phone to someone at SWS. It would appear that the axle is extendable. This fact is not anywhere on the instructions. The person I spoke to admitted the instructions were wrong and always have been, and this problem has been encountered before. He went on to say that perhaps the instructions need amending. I would wholeheartedly aggree with that. The door was fitted Wednesday 10th December. It has cost me twice for installation, because the instructions are totally inadequate. Not happy. As a customer relations exercise, and a product endorsement vehicle 0 out of 10
Great bunch of guys friendly and polite
Excellent service and quick and easy unload
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