St Albans, United Kingdom
116A London Rd
N/A
+44 1727262696
DeliveryIn-store pick-upIn-store shoppingTakeaway
We ordered a luxury cheese cake and a cookie dough desert from just eat. Only the cookie dough turned up. We called and told that they would send another one out. We Waited another hour for it to come and when it arrived to say it was a plastic tub of mush I wouldn't even give my dog is an a understatement. I expect a reply and a refund for this. Not impressed at all. If I could do zero desert. Hayt the manger refused to refund or help us in any way they also hung up on us numerous time. I would not recommend at all.
like
Had to try it out. Ordered over phone and got 3 different waffles... I was told 10 to 15 mins.. when I got to shop my order was ready and smelt great. Food was perfect and warm only thing is maybe a bit bigger tub of ice cream.. will be happy to go back
If I could give them minus stars, I would. Spent 25 on desserts from this establishment via Deliveroo - for 3 items!!! Order was accepted at 23:32 and was due to be delivered at 00:05. At 1am the order was still missing in action so I rang them only to be told by a truly belligerent fellow from the shop that Deliveroo orders are never sent after midnight. I was entirely unimpressed by the fact that they accepted the order in the first place and didn’t then have the courtesy to call me to tell me that it wasn’t coming - if I hadn’t called after an hour of delays, I never would have known!! The guy that took the call put the phone down on me, after refusing to answer any questions about what was going on and telling me that I was not allowed to complain...... I have never had such a shabby or disingenuous customer experience. Don’t order from here - go to The Pudding Stop instead, they are a decent reputable company that actually make sure you get what you want in a reasonable timeframe! Oh and their food is great quality!
The food itself is overpriced but delicious. However their service is disgraceful. They delivered my food to the wrong house and when we complained the claimed to have dropped it off at the right place and put the phone down on me and my other half.
This item supposed to be their deluxe cheesecake that my son ordered it did not come with original order which was already an hour late it then turned up an hour later we handed it back to the delivery driver then rang the shop they refuse to give a refund and hung up on him this is absolutely disgusting food and disgusting customer service please avoid this place like the plague
The worse food ever! Don’t order! Got food poisoning. Cookie dough was burnt and cold. Wasn’t even give all the food, they didn’t deliver ice cream to me, which I actually paid for!! The hot dessert was freezing cold like it came out of a freezer. People don’t be fooled it’s the worse place ever. I have even reported them to the Food Standard Agency. Don’t eat their food, it’s a waste of money, and dangerous food. They are careless people who just want to make money and don’t care about customers health!
Very yummy...will definitely recommend
Cookie dough burnt and cold. Arrived late. How can you call this acceptable? Why are any of you working if you cannot even do something as simple as warm something up? My word. You are the most laziest and uncaring bunch of people I have ever had to deal with.
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