Huntingdon, United Kingdom
Alconbury Hill
N/A
Delivery
Wheelchair-accessible entrance
Used a few times and good until there is a problem. Lied to and then ignored regarding items not delivered. Had to open PayPal dispute and only offered refund for half the goods missing. Joke of a company. Please avoid at all costs.
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Bought a Valencia Orange tree for 30 and what arrived was a spindly whip that was thinner than the cane, when I showed a photo of a tree I bought off Dobies the customer service reply was that was a mature tree, I told them that was my point, one was a mature tree bought this year for the same price, they are poles apart in quality, theirs was a spindly grade 2 or 3 whip, having read replies from this company they really do not care about complaints, they seem to think that because they reply with customer services is dealing with your query that its been sorted.Just lost a customer, it will not bother them though.
Paid 3.99 for Unwind tomato seeds planted in my greenhouse in a seed tray, kept watered. Not one came up. I shall not buy any more of their seeds.
I am aware of problems re ocvid-19, however I placed an order 2nd. March. Rec'd emails re despatch x 2 in May still waiting for delivery. Unable to contact via phone. Several emails sent /auto response. 14 weeks later still waiting for delivery or at least an answer re their delivery abysmal service
It is over three weeks since their last email from me saying issue was being passed to a different department. My first issue was paying 2.99 for one seed received (should have been approx 6. The next issue was quality of replacement seeds. Only one germinated to a plant that could be potted on. All treated the same. Customer service appauling.
Deli
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