Caerphilly, United Kingdom
Heol Bro Wen
N/A
+44 2920887316
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Well I just been here for my covid jab,and can’t say enough about the way they are protecting us,well done all.ty.
like
Visit here twice weekly for a long standing issue. Staff are ok,nurses brilliant generally.
Missed a call for appointment by 2 mins and then said i couldn't call the doctor back and would have to make a new appointment. then when i said i would like to make another appointment the person hung up on me.
They tell you to call at 8am to book an appointment for two days later. Pretty standard procedure. You call at 8am, and even with automatic redial, don't get through to the queuing system until at least 5 minutes later. You'll eventually get through to a receptionist, and even before 8:10am you'll usually be told there aren't any appointments left, even though the lines only connected 2 minutes prior, and you're the 4th person to be spoken to - the lines tell you what position you're in. I've never known it to be so difficult to get an appointment. These guys couldn't run a fridge with it plugged into the power supply, let alone a doctor's surgery. The saving grace is that most of the doctors and nurses are very easy to speak to, although one or two are very rude (Dr. Coles especially) and don't listen to a word you say, or prescribe you with medication that makes you worse. I've had a couple of occasions where doctors have been baffled by what the one prior to them had prescribed me. I've been with them for my whole life but I think I've reached the end of my tether with how disorganised and badly managed their appointment system is.
Absolutely impossible to get an appointment here. Receptionist will tell you to call 8am, but even when you do you're unlikely to get through in time. Managing to get an appointment is more pot luck in this place than anything. That being said, most of the doctors are very friendly and helpful. The centre's absurd booking system seriously lets them down
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