London, United Kingdom
113 Anerley Rd
N/A
+442087788027
I have only used the practice twice so far since registering. The first time I arrived about 20 minuts early for my appointment and was seen straight away! Quite something! The second, today, I rang for an appointment which they could not give me due to being fully booked, but the friendly receptionist made an appointment for me this evening at a different practice straight away. Most helpful. Good job!
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I wish i could give zero stars, i called up to request a prescription but was told i cannot do this over the phone and that i have to visit the surgery, i asked why and she said it is their rules. For people that work this is absolutely bizarre. She also put the phone down on me mid sentence. This place is shocking.
This isn't a bad practise at all. I suspect the staff are a bit overworked but otherwise they will try their best to help you. Bit hard to get through on the phone.
Couple of years ago went to them with very bad back pain, trouble walking, hurt to sit, hurt to lie down, hurt to walk, screwing up my life. They refused to refer me for physio or anything at all and the doctors response was "google some back exercises". Fine for ordering the occasional prescription, don't even bother if you actually need medical help. They'll just tell you to google it.
This is an awful practice. Each time I have visited the staff on the front desk of reception have been rude, uninformed and patronising. The services provided here are limited, and decreasing. On various occasions over the last 4 years I have been double booked, I've turned up and my appointment has disappeared, and I've been told one thing on the phone (e.g. you need to physically go in to the doctors) and another thing completely when I arrive (e.g. you could have done this over the phone). I have found out that services which I've previously accessed here are no longer available (e.g. removal of SDI implant). I do not visit the doctors often - on average probably once a year, but every time since signing up to this practice, it has taken me at least three visits to get my (always minor) ailments dealt with.
Always waiting a long time to an appointment with a doctor, sometimes 1-3 hours. More than a year I can not make an appointment, for example, in the next few days or weeks.
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