Stoke-on-Trent, United Kingdom
118 Broad St, Hanley
$$
+44 1782280705
N/A
DeliveryIn-store pick-upIn-store shoppingTakeawayDine-in
Ordered 3 different desserts, a sundae dessert, a waffle dessert and a gateaux dessert. Can’t pick fault with any of them, all three were delicious. Fast delivery, will definitely order again.
like
Excellent customer service & food is always warm and fresh ... staff has always been friendly & polite ... will visit again
Wouldnt even give them 1 star if that was an option...Ordered 3 milkshakes at 9:20pm tonight, they arrived at 11pm at which the milkshakes were melted and watery on arrival, one was even broken and all over the bag. we rang my desserts up to complain about this which they told us we are liars and that they have a 25 grand machine which would stop this from happening? That would not stop a milkshake from melting no matter what you use. They told us that they would come out to our property to inspect them, they inspect them outside the house and Continue to tell us we are lying even though it's clear that they are watery and argue at our doorstep for over 20 minutes. Began to keep saying that we were wrong about what time the milkshakes were delivered(kept saying it had been over an hour when in reality it had been 20 minutes) even though I have proof of purchase and when they were delivered on my phone. They were told to leave the property at which he responded no. They then carried on to argue with us. They leave our property and they take the milkshakes back to \see if we could get a refund\ they ring us on the phone and accuse us of threatening his staff and told us to come down and sort it and threaten him instead. He then said because I swore at him I was being threatening which i replied with \so because I've just swore at you does that mean I'm threatening you?\ He then told us that we now aren't allowed a refund and are barred. I think this absolutely appalling and I will NEVER be ordering from here again, absolutely disgusting service from absolutely appuling staff...
Food overpriced for quality. Tastes worse than desserts you could get at a kebab for more than half the price. Somehow the crepe tasted sour? And the cookie was just bland and disgusting. Very disappointed.
This was a great place the deserts were fantastic defiantly recommend you go here, this is the strawberry waffle.
Deli
The best companies in the category 'Deli'