Colliers Jaguar, Tamworth

john anderson

After owning two XKR's a visit to this dealership for some warranty work has made me decide not to buy another Jag. One out of three telephone calls were returned. The keenest they seemed to speak to me was to phone me on holiday (150 miles away)to they let me know they had belatedly completed my repair and wanted me to return the loan car that day or pay the rental charges ! When I had been previously advised my car would not be ready I checked it was OK for me to use the loan car. Customer services stepped in to resolve that one. On collecting the car the complimentary car wash had left every panel with swirls. A valeting company was dispatched to sort it out and they unsuccessfully attempted to polish the scratches out. The original issue of the replacement coolant pump went back twice. I was advised to keep an eye on it and let them know if there were any issues. I've called back (admittedly 4 months later) to tell them there is still a leak and I have been told I need to pay them 140 for them to assess the situation! Never experienced anything like it and have no desire to do so again. Avoid

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